Terms & Conditions

Trip Cancellation Policy

These policies are in place to ensure you, our customer, receive the highest level of service and quality instruction. As group sizes are limited, all cancellation / rescheduling deadlines will be strictly adhered to. All cancellations must be received via letter or e-mail. Verbal cancellations are not accepted.

Cancelling a trip close to commencement date affects everybody on the course. Cancelling or changing a trip should be considered a last resort.

Trip Payments

Trip deposits are Non-refundable

All customers are requested to confirm trip bookings with payment in full at least 60 days prior to the trip. Full payment ensures participant registration on the trip selected.

Cancellations

A company or individual may cancel a by submitting a WRITTEN NOTICE via e-mail or letter to the address above. The deposit is non-refundable and the balance of the trip is subject to the following cancellation fees:

· If cancelled over 2 months before the scheduled starting date of the trip, no payments are necessary and where full payment has been made, Freediving Holidays  will refund the trip balance back to the company or individual (except for the deposit)

· If cancelled within 2 month but more than 30 days before the scheduled starting date of the trip, a 50% cancellation fee will required by the company or individual.

· If cancelled within 30 days  before the scheduled starting date of the trip, a 100% cancellation fee will be required by the company or individual.

Requests for Rescheduling

A company or individual may reschedule a trip without penalty by providing WRITTEN NOTICE at least 60 days prior to the scheduled starting date of the Trip. If a company or individual reschedules a specific trip without 60 days notice prior to the starting date and more than 21 days before, the company or individual will incur a “rescheduling fee” of 25% of the full fees which is due and payable prior to attending the rescheduled trip. A non-cancellation policy towards the new trip date will apply. Reschedules will be based on availability.

No Shows

If a company or individual does not attend a trip and does not give notice, the company or individual will incur a 100% “no-show” fee.

Reimbursements

Freediving Holidays reserves the right to cancel a trip at any time. If that is to occur, we will refund the trip fee(s) in full. In very exceptional circumstances, a trip may be cancelled by Freediving Holidays if a minimum number of candidates are not registered. In such an event, a candidate will be moved to any trip of their choice subject to availability and no extra fees will be incurred. Our liability is limited to trip fee(s) only. We cannot be held liable for airfare, lodging or other related expenses, including any airline penalties incurred. Freediving Holidays will take all reasonable endeavours to provide notice to customers in the event of trip cancellation.

Late Arrivals

We ask that you please arrive at the agreed start time of the trip as late arrivals disrupt the trip flow. In the event of late attendance, trips will begin at the scheduled time.

You can view our Privacy statement here

Maximum and Certification depths on Freediving courses held during the trips.

Listed course depths are the maximum depths allowed on the course. Actual depths may vary depending on actual dive location and weathr.

Certification depths are shallower than the maximum course depth and it is not required to reach the maximum course date to achieve a certification.

Health Requirement

Single Occupancys must complete a medical declaration prior to commencing the course. It is at the discretion of the instrutor to decide weather a prior medical condition is acceptable. When a medical condition appears on the form, it is the student’s responsibility to seek medical advice and a medical clearence for freediving may be required. Please consult your instructor if you have any doubt.

Optin to our Newsletter

By opting in to our Newsletter, you agree to receive periodic emails from Freediving Holidays. We do not share your information with any third party websites and only use your information internally.

Emails sent to you my include but not limited to latest promotions, product updates, invitations to participate in activities / polls. You can unsubscribe from the mailing list at any time by clicking the UNSUBSCRIBE link at the bottom of any newsletter received from us.

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  • Privacy Policy

Privacy Policy

This following document sets forth the Privacy Policy for theWhale Encounters website, www.whale-encounters.com and www.freediveholiday.com

Whale Encounters is committed to providing you with the best possible customer service experience. Whale Encounters is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, for access to future Apnea Australia customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Apnea Australia takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

Apnea Australia reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Apnea Australiareserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us

Apnea Australia welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Call: 1300 550 787

Post: Attn: Privacy Policy,

Whale Encounters,
2/21-25 Church Street,
Chatswood, NSW 2067,
AUSTRALIA

E-mail: [email protected]